Policy Statement
The purpose of this document is to provide guidance regarding the management of patients who fail to attend their appointments. It is essential to make the best use of the clinicians’ availability to ensure that all patients have access to appointments within an acceptable time frame.
Policy Overview
When a patient fails to attend an appointment or fails to notify this organisation 24 hours prior to the scheduled appointment of the need to cancel or change the appointment, it is referred to as a Did Not Attend (DNA) or Was Not Brought (WNB).
If you cannot attend your allocated appointment, please contact us to cancel the appointment. This is so the appointment can be offered to another patient.
Appointments can be cancelled via either calling the surgery or by using the NHS App